As a Microsoft Gold Certified Business Solutions Partner, we work closely with clients to define their communication strategy utilising the latest technologies from data, telephony and software vendors. We then customise, build and implement effective solutions that address key business and technology issues, delivering real business benefits.
Microsoft business solutions including LCS, CRM, Office Communication Server and Unified Communications are solutions created to help businesses build more profitable customer interaction through 360 degree information and communication.
Microsoft Unified Communications technologies deliver VoIP, instant messaging, voice and videoconferencing, and unified messaging to the devices and productivity tools that you use every day.
Vodafone’s Unified Communications Group has full Microsoft Unified Communications Solutions Competency Covering the specialisations listed below:
Microsoft Unified Communications Technologies deliver Streamlined Communications. People manage their communications across many devices and applications, which can have a negative impact on productivity. Office Communications Server 2007 R2 streamlines the way users manage communications allowing them to find and communicate with the right person, right now, from the applications they use most.
IT departments are expected to manage cost control, security, integration with existing infrastructure, and compliance requirements. Microsoft OCS allows IT administrators to meet these challenges effectively by giving them the ability to provide flexible communications solutions to users and by delivering the tools they need to help manage secure, compliant communications.
An advantage of a software-based communications infrastructure is that businesses can embed communications capabilities into existing line-of-business applications and use communications and workflow capabilities to automate business processes, which saves money, saves time, and improves customer service. OCS delivers an extensible communications platform that works with an organization’s existing messaging and telephony infrastructure and can adapt to changing business needs.
As a Gold Partner in MS CRM our solutions make it easy for employees to share complete customer information across teams and departments, automates sales and customer service processes, and equips your business to make informed, agile decisions. Using the Microsoft Outlook® or the Web browser client, Microsoft CRM helps free employees from time-consuming tasks and equips them with the tools and information they need to sell effectively and deliver consistent, efficient service.
Vodafone’s Unified Communications Group has a unique partnership with Microsoft and telephony vendors including Avaya and Nortel and our understanding of Unified Communications, SIP and SOA ensures that we can provide a sustainable solution to address the requirement of all organisations.
