Vodafone’s Unified Communications Group has a strong relationship with Verint, a leading provider of enterprise workforce optimisation and security intelligence solutions.
Verint’s solutions enable organisations to capture and analyse customer interactions, improve workforce performance, and enhance service processes in contact center, branch, and back-office operations, on trading floors, and in public safety organisations. These enterprise workforce optimisation solutions enhance visibility across the customer service delivery chain to improve the customer experience, generate new opportunities, increase revenue, and reduce costs.
