Why Central

---

Local government plays a vital role in the social and economic well-being of our communities. The challenges and opportunities they face are complex and demanding: from the development and implementation of economic regeneration strategies; the development of sustainable and safe communities; education; to neighbourhood renewal. Although apparently unique, these challenges often have common drivers with the resulting opportunity for innovation and learning lessons across borders. Citizens expect public services to be available when they want them, where they want them, tailored to meet their personal needs.

The Central Public Sector Team has extensive experience along with a proven capability and track record of understanding and identifying the key issues affecting the Public Sector and designing, developing and implementing Public Sector Centric Solutions to improve customer service and deliver greater efficiency. Our framework agreement with OGCbuying.solutions allows us to provide voice and data solutions to public sector customers and across government under the Specialist Solutions, Catalist Framework.

Exciting new developments in technology such as IP Telephony, Multi Channel Contact Centres, Self Service IVR and Service Oriented Architecture (SOA), mean that communications can play a pivotal role in overcoming the challenges facing the Public Sector.