Customers tell us that service support is the main criteria for choosing their communications supplier.
To provide the highest level of service and support to our customers, we have made an investment in ServiceSpan to prove a world class level of service regardless of where our customers are located.
ServiceSpan provides a 24 hour availability of complex maintenance support and premium service response levels giving fast response and minimum system downtime.
With ServiceSpan's 24 hour Remote monitoring and alarm management, 80% of faults can be dealt with remotely. The benefits this offers to our customers are:
