Intelligent Customer Routing lets businesses capitalize on the next competitive differentiator: the Customer Service Experience. Our solutions have unified self- and assisted- service into a single solution that dynamically manages available media and IT resources.
Customers are greeted intelligently based on business insights stored in corporate IT systems. While customers are waiting for live agents, Intelligent Customer Routing can present personalised up-sell or cross-sell messages, call-back options, and even opt-in services to proactively notify customers of transaction status—for example, billing and appointment reminders.
Leveraging the power of SIP, Intelligent Customer Routing lets customers connect with agents and non-agent subject experts anywhere in the enterprise.
