Speech recognition allows computers to recognise natural human conversation and translate it into text or actions based on flow of the call.
Text-to-speech technology allows the computer to translate information back to words spoken in the language for which the application was designed.
Unlike touch-tone based services, speech recognition can handle more sophisticated tasks and requests based on the application design. Instead of extensive menu trees, callers use the power of their own voice to more easily make requests or complete transactions in a user friendly and intuitive way.
Speech enables organisations to automate many transactions that formerly required live employee assistance. Web self service applications; customer inquiries, help desk password resets, product support questions, inventory or account balances checks, or outbound service notifications are examples of a few services better served via speech.
Vodafone’s Self Service solutions offer businesses the ability to realise a rapid return on investment from deployment of integrated speech applications to deliver a superior customer experience.
