Multi-Channel Contact Centres give customers the ability to contact customers through their preferred method, whether this is by telephone, fax, email, or the internet, always receiving a consistent, well-informed service.
Our contact centre solutions enable you to route contacts to the most appropriate site or agent in a way that’s seamless and invisible to your customers however they choose to contact you.
We can help you to transform your Call Centres into true Contact Centres by seamlessly blending IP and traditional voice technologies over your existing communications infrastructure: email, web chat, voice calls and voice mail consolidated into virtual queues at an agent’s desktop.
Our solutions help facilitate the rapid deployment of new applications, improve customer service across your distributed operations, and support the flexible working requirements of your staff, skilled employees, irrespective of their actual location, can form part of a virtual network of experts, set up to optimise customer service.
Return on investment is easier to provide by deploying one network and one infrastructure, using economies of scale to reduce investment and management costs. We can also offer a range of hosted solutions, which remove the constraints of capital expenditure and provide operational flexibility and agility.
