Many of today’s enterprises are decentralised with branch offices, call and support centres, etc located many miles from headquarters and regional centres. As enterprises continue to expand and workers become more mobile, the cost and complexity of their systems increases. To keep the costs of calls, management etc down and to increase efficiency, organisations are taking a critical look at their legacy voice systems. An IP Telephony solution lowers the total cost of ownership and lays the foundations for voice and data applications that their existing system is unable to accommodate.
Cost savings can be realised as IP Telephony systems have a single voice infrastructure across multiple sites for voice and data, which are easier to manage, control and change in line with changing requirements. Operational costs are reduced by significant savings in telephone call costs between locations and to/from mobile employees.
