IP telephony makes it easier for students to make requests and communicate with lecturers and administrators. Administrators can access voice and data communications from students, add new information and forward messages to the appropriate person. For example, a student working from who needs extra help from a remote tutor could make a request, and the system would ensure the student's teacher and appropriate tutor were notified. Should the initial request identify other issues, the system could automatically issue messages to interested parties, such as parents or councillors.
Educators and staff may need to travel between locations and, whether en route or at their destination, they need access to resources to remain productive. Lecturers tend to be email-centric, which creates special challenges. The solutions we provide mean that email can be accessed by voice, and voicemail can be accessed by computer. Calendars can be "viewed," appointments scheduled and notices sent via a voice interface. Conference calls can be coordinated and attended whilst on the move.
Converged voice and data networks allow number portability, so users can log onto any phone on the network or access the network remotely through computers. Such mobility applications help associate phone numbers with an individual rather than a location. This enables greater productivity and faster response to callers, wherever you may be.
Geographically distributed locations can operate on a single network at less cost. As educational institutions grow, moving staff from current facilities to new (and often temporary) facilities can be laborious and complex. IP networks eliminate the need for manual reconfiguration providing a centrally managed solution that supports number portability and other new applications using voice over IP (VoIP) switches to reduce maintenance and support costs.
Our solutions mean that Students can call and always reach whoever they need to reach and can receive customized account/ transaction information from any location and through any medium. College staff can dynamically connect experts to deliver first-call resolution of student issues and Educational institutions can deliver personalized interactions to students every time.
Productivity is enhanced for all members of the organisation as faculty and staff are not interrupted by trivial calls during important tasks, nor do they miss urgent calls while out of the office, calls and messages can be directed to/ retrieved from any device and staff can collaborate and connect to business applications through a variety of devices.
