Managed Services

Core elements

We have built a comprehensive Lifecycle Managed Service capability around eight core service pillars that mould individual service lines into a single service offer.

These eight pillars cover:

• Audit and Discovery Services
• Technical Advocacy and Bid Support
• Projects and New Product Solutions
• Remote and On-site Support
• Service Desk
• Remote Monitoring and Management
• Managed Installs, Moves and Changes (IMACs)
• Product Management and Development

Dedicated account management teams comprising Commercial Account Managers and Service Delivery Managers (SDMs), manage and control the pillars ensuring that processes and procedures are defined, communicated and followed under a single SLA and Contract. These are then linked and integrated with our customers' own support processes.

Achievement and performance against are measured KPIs and presented via monthly reports and regular review meetings; backed up with advice and recommendations on further improvements or initiatives.

We offer support services across the UK and into Europe, 24 hours a day, 365 days a year with some of the fastest response and fix SLAs in the industry. And as part of its Managed Service, Central provides a comprehensive range of mixed and emerging technology advice and consultancy.

The benefits of our Lifecycle Managed Service include:

• Single Point of Contact, SLA and Contract
• Reduction of suppliers and consolidation of contracts
• Faster response to Incidents and Problems
• Streamlined management and administration processes
• Reduced need for dedicated internal communications support staff
• Access to a broader range of technical skills and resources
• Simplified contract and service management
• Improved control of call spend and asset utilisation
• Advice and support on Unified Communications migration strategies
• Best pricing for new product, upgrades, licensing and project work
• Improved reliability through standardisation of processes
• Consolidation of trunks and network connections
• Knowledge sharing and skills training